faqs

what is the return policy?

All dresses are custom therefore all sales are final.

How many people can I bring to an appointment? 

Our boutique can comfortably accommodate groups as large as 10. Please advise when making a reservation, if you need accommodations for a larger group.

 How long is the boutique reserved for bridal parties?

Appointments are two hours.

What are appointment hours?

The earliest appointment time is 8AM and the last appointment can be booked at 8PM

What should my bridesmaids bring to the appointment ?

○ Bridesmaids should bring proper foundation garments that can be easily adjusted to fit a variety of dress styles. If you would like for your bridesmaids to wear heels, please have them bring a pair.

How far in advance should dresses be ordered?

Designer dresses take 2 - 3 months to arrive. Once they arrive allow time for alterations. We suggest that dresses are ordered at least 4 months in advance.

Does Refined Grace offer alterations?

○ No we do not currently offer alterations, however we can make recommendations.

What if I have a bridesmaid who cannot make it the appointment?

○ If she’s local, she can call schedule a 30 minute appointment for measurements. If she’s out state and can not make it to the boutique, no worries! We will send her a measurement fit guide and order form. Once she’s completed the form and payment, we will order and ship her dress! IMPORTANT NOTE: Dresses will not be ordered until everyone has completed payment, to ensure that the dresses are cut from the same fabric by the designer and will be an exact match.

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